Frontline & Operational Courses

​SOFT SKILLS FOR FRONTLINE STAFF

  • Professional grooming, personal hygiene & dressing

  • Etiquettes – professional & social

  • Effective communication skills

  • Professional telephone handling skills

  • Effective phrases for standard customer interactions

  • Mastering body language

  • Effective interpersonal skills

  • Quality customer service

  • Handling complaints successfully

  • Sales skills for frontline professionals

MS OFFICE (BASICS)

  • MS Word Basics

  • MS Excel Basics

  • MS PowerPoint Basics

  • MS Outlook Basics

  • MS Access Basics

FIRST AID

  • Introduction to basic principles of first aid

  • Wounds & bleeding

  • Animal bites & stings

  • Fracture & soft tissues injuries

  • Handling & transportation of the injured

  • Cardio pulmonary resuscitation

  • Handling breathing difficulties

  • Handling an unconscious patient

  • Responding to eye injuries

  • Burns injury & management

  • Management of medical emergencies

  • Mass casualty & evacuation

THE EVOLUTION OF SERVICE

  • 10 audio series course on how service has evolved & mid sets of successful service professionals

​COMMUNICATION IN ENGLISH AT WORK

  • Accepting An Award

  • Announcing Your Decision

  • Answering Interview Questions

  • Asking For Help

  • Being assertive & polite

  • Being In Charge

  • Booking A Flight

  • Booking A Hotel Room

  • Booking A Venue

  • Briefing The Manager

  • Business Proposals

  • Changing Your Mind

  • Checking Information

  • Clearing Up Confusion

  • Clinching The Deal

  • Complaining

  • Conveying Your Ideas

  • Dealing With Difficult Staff

  • Dealing With IT Support

  • Delivering Bad News

  • Disagreeing

  • Doing Customer Research

  • English Speaking Environment

  • Explaining A Misunderstanding

  • General Errors in English

  • Get It Done Quickly

  • Getting Down To Business

  • Getting The Sack

  • Giving Career Advice

  • Giving Feedback

  • Good Customer Relations

  • Having An Appraisal

  • Health & Safety

  • How To Offer Help 

  • How To Prepare For An Interview

  • Introduce Yourself And Make Some Friends

  • Introduction and Greeting

  • Job Offers

  • Justifying Your Position

  • Keeping Things Professional

ENGLISH AT WORK(continued)

  • Language For Emergencies

  • Make Polite Requests

  • Making A Cold Call

  • Making A Pitch

  • Making Polite Requests

  • Making Someone Redundant

  • Making Suggestions Is Easy

  • Negotiating

  • Negotiating A Deal

  • Networking

  • Nouns & Pronouns

  • Opening A Presentation

  • Past and Past Continuous Tense

  • Placing An Order

  • Politely Refusing Something

  • Prescription for Description

  • Present Continuous Tense & Conjunctions

  • Presenting A New Product

  • Project Management

  • Saying 'Well Done!'

  • Saying You're Sorry

  • Sentence Logic

  • Setting An Agenda

  • Setting Priorities

  • Simple Future Tense

  • Simple Present Tense

  • Speaking Professional English

  • Staff Discipline

  • Taking Telephone Messages

  • Talking On The Phone

  • Telling Someone What To Do

  • The 'Elevator Pitch'

  • The Wedding!

  • Tom's Tantrum

  • Understanding Verb Laws and Nouns

  • Using articles & adjectives effectively

  • Using punctuations effectively

  • Using verbs effectively

  • Working Long Hours

  • Working With Someone New

  • Writing An email

Contact us at Contact@Vaidusi.com for free consultation